Industry Solutions

Communication Industry Solutions

Communication Industry Solutions

The Communication Industry Solution targets operator market operations, government-enterprise business, customer service, and network operations scenarios. Built upon a unified domain-integrated data platform, it consolidates data from business domains, management domains, and network domains to establish an integrated digital capability system featuring unified governance, unified analysis, and unified services.

The solution focuses on addressing key challenges faced by operators, including inconsistent data definitions, insufficient customer insights, fragmented operational activities, inadequate coordination between network and business operations, and delayed management decision support. Through a unified data view and scenario-based application capabilities, it supports market expansion, precision marketing, customer service, network optimization, government-enterprise business development, and management decision-making, driving operators' transformation from fragmented analysis to data-driven operations and from single-point support to domain-wide collaboration.

Core Capabilities

Business Domain Operational Analysis and Precision Operations: Targeting public and government-enterprise markets, covering mobile, fixed-line, and broadband services, delivering integrated operational analysis, thematic analysis, precision marketing, and grid-based planning capabilities. By focusing on user scale, plan structure, channel performance, regional grids, and customer behavior, it identifies business opportunities and supports plan recommendations, customer retention, churn warning, and regional operations, driving marketing decisions toward a data-driven approach.

Management Domain Operational Support and Internal Collaboration: Serving management support functions such as auditing, finance, human resources, and customer service, it provides intelligent auditing, smart finance, smart HR, and smart customer service capabilities. By connecting business processes, financial data, personnel performance, customer service records, and risk clues, it enhances supervision, accounting, service, and resource allocation efficiency, shifting internal management from retrospective statistics to process monitoring and proactive support.

Network Domain Operations and Resource Optimization: Targeting network construction, operation and maintenance, and management teams, it provides network operations platforms, network resource analysis, digital perception monitoring, and full-lifecycle fixed-line terminal monitoring capabilities. By correlating network resources, device status, user experience, and business development, it identifies network weaknesses, resource idle or shortage issues, and supports planning, fault localization, quality optimization, and investment decisions.

Data Platform Domain-Wide Integration: Based on the domain-integrated data platform and big data platform, it consolidates B-domain business data, O-domain operations data, M-domain management data, as well as network resource and perception data, establishing unified data standards, indicator definitions, and service interfaces. This reduces cross-departmental redundant data extraction, definition disputes, and duplicate construction, providing a trustworthy, traceable, and reusable data foundation for business analysis, management support, and network operations.